Yes, in most cases. Here is how it works, and the one thing that decides whether your existing store listings carry over or you need new ones.
Who owns the apps
Tappla builds and maintains your apps, but the store listings live in your own developer accounts at Roku, Amazon and Apple. That does not change when you move to us. You keep ownership of the listings, we take over building the app and shipping updates. If you ever move on again, the listings stay with you.
We cover the TV platforms: Roku, Fire TV, Apple TV and Google TV. We do not build phone or tablet apps.
What decides whether your existing listing carries over
Two things, and they need to be checked per platform:
Whose developer account is the app in today? If the account is yours, we can work inside it. If your previous developer published under their own account, the app has to be moved to you first.
Who holds the signing key? Every platform ties app updates to the key the app was originally signed with, and whoever built your app has that key.
Platform by platform
Apple TV
If the app already sits in your own Apple Developer account, we submit updates under the same bundle ID using an App Store Connect API key that you generate for us (see How to provide your App Store Connect API Key). Your listing, ratings and reviews all stay where they are. If the app sits in your previous developer's Apple account, Apple has a formal App Transfer process to move it to yours, and that needs to happen before we can update it.
Roku
Roku ties updates to the developer key the channel was originally packaged with. If your previous developer hands that key over, we package updates with it and your channel keeps everything, including the app registry where your viewers' sign-in state and preferences are stored. If a different key is used, the channel can still be updated, but the registry is wiped and your viewers get signed out.
If your current channel is a Roku Direct Publisher channel, that is a well-trodden path for us. See All about our custom Roku SDK Channel Builder, which covers migrating a Direct Publisher channel to a custom SDK channel.
Fire TV (Amazon Appstore)
Amazon requires that an update carries the same package name and the same signing certificate as the existing listing. If your current app was built with Amazon's Rialto web-app converter, recognizable by a package name that starts with com.amazon.rialto.webapp, then the app is signed with Amazon's key rather than yours, and a native app cannot be uploaded as an update to it. In that case you either publish the Tappla app as a new listing, or ask Amazon support to migrate the existing one.
What does not carry over if a new listing is needed
Ratings, reviews and your existing install base stay with the old listing. Viewers install the new app once. At most audience sizes that is a fair trade, but it is worth knowing before you decide.
What to send us
To tell you exactly what applies to your channel, we need three things:
Which platforms are live today
Whether those developer accounts are in your name or your previous developer's
Where your videos are hosted (Vimeo, a CDN, or a JSON feed)
Email [email protected] and we will map it out platform by platform.