In Tappla, the word "channel" is used for two different things. This article is about the first one.
A channel (also: an app) is one TV app of yours: your Roku, Fire TV or Apple TV app. Each channel has its own subscription and its own entry in the switcher at the top of your dashboard.
A playlist is a row of videos inside one channel. Vimeo calls these Showcases, Albums or Channels, which is where the mix-up usually comes from.
Removing a playlist
You can do this yourself. Open the Playlists page in your dashboard and switch off the playlists you do not want. They disappear from your apps, and you can switch them back on any time.
Removing a channel
This one we do for you. Channels are tied to your subscription and to apps that are published in the Roku, Amazon and Apple stores, so there is no delete button in the dashboard on purpose.
Write to [email protected] or start a chat and tell us which channels should stay and which should go. We confirm what it means for your billing before we change anything.
A few things worth knowing:
Old channels stay visible in your dashboard menu even after their subscription ended. Seeing one there does not mean you are paying for it.
Removing a channel is permanent. Its videos, playlists, design and feed go with it.
If a channel is still on a running subscription, removing it means cancelling that subscription. We tell you the amount and the date first.
Planning to add a channel later?
Then tell us before we delete anything.
There is no limit on how many channels you can have, so you never need to remove an old one to make room for a new one.
And if you want to replace one channel with another, we can often reuse the existing one instead: same subscription, same published apps, new name, new artwork, new content. That is a lot faster than starting from scratch, and we will tell you which parts need an update in the app stores.